Connectivity checks

• Is there a firewall in place? If so, are the domains whitelisted? 

• Is there an HTTP proxy? If so, ensure set-up via the setup tool 

• Is the ethernet cable plugged into the correct ethernet port?

• Is the IP address of the network overlapping with the IP address of the sensors (192.168.1.X)? If so, reach out to Samotics

• Is there a DHCP or Static IP address used? If so, set up correctly via the setup tool 

• Does the ethernet connection work when plugged into a laptop?

• Is there a firewall in place? If so, are the domains whitelisted?

• Is there an HTTP proxy? If so, ensure set-up via setup tool 

• Is the IP address of the network overlapping with the IP address of the sensors (192.168.1.X)? If so, reach out to Samotics 

• Is the antenna installed to the correct Wi-Fi port? 

• Does the network show up in the setup tool?

• Is the correct network frequency used? (The gateway can only connect to 2.4 GHz networks)

• Is the correct authentication used? (Only WPA-PSK/WPA2-PSK)

• Is it possible to connect to the network via a laptop?

• Are both antennas connected to the correct 4G ports?

• Is the sim card placed in the sim card holder on the gateway underneath the LEDs?

• Are the antennas located at the optimal spot. The signal strength can be checked in real-time via the setup tool